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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Roxanne Wood

August 8, 2025

5  out of  5
rating by Roxanne Wood
"Friendly, efficient, knowledgeable, timely…I couldn’t have asked for a better experience than the one I had with Michelle!"
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Patricia Wheat

August 5, 2025

5  out of  5
rating by Patricia Wheat
"I needed to transfer services and rental coverages from one city to another"
We responded:
"Thank you so much for the 5 star review! Glad the insurance transfer went smoothly. We appreciate you!"
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julie staszak

July 23, 2025

5  out of  5
rating by julie staszak
"Great office to work with! Such friendly staff and always happy to help me with whatever I need. Sonya has been nothing but amazing and quick to get done what I need help with."
We responded:
"Thank you, Julie for the review and for recognizing Sonya. We are thankful to have you guys as customers. We appreciate you!!"
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Roger Caves

July 22, 2025

5  out of  5
rating by Roger Caves
"Michelle Allison is always quick to respond to any email or phone calls when we need to change our coverage. We have been with Rob Gwynne’s agency since 2001 when we moved to middle Tennessee. Always have good experiences with the rest of the team we work with as well, Wendy Grimes, Kay Randolph, Sonya Bowers, and Rob himself."
We responded:
"Thank you Roger. You have been a loyal customer for a long, long time. We appreciate you mentioning Michelle & the others. It means a lot! Grateful to have you."
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Gabrielle Hunter

July 21, 2025

5  out of  5
rating by Gabrielle Hunter
"Gena is always very helpful and always points me in the right direction!"
We responded:
"Thank you so much for the 5 star review and mentioning Gena. You have been with us a long time and we appreciate your loyalty. Thank you so much!!"
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lorri mason

July 21, 2025

5  out of  5
rating by lorri mason
"Camryn Gwynne was very accommodating and helped us immediately. She’s amazing!!"
We responded:
"Thank you so much for mentioning Camryn in your review! She does a great job for us. We appreciate you guys letting us handle your insurance!!"
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Sandy Gillentine

July 15, 2025

5  out of  5
rating by Sandy Gillentine
"Great service and Kat is amazing!"
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LUDOVIC YAO

July 14, 2025

5  out of  5
rating by LUDOVIC YAO
"Don’t be afraid- I have ask chatgbt and State Farm was one of the 5 best suggestions. I love take a risk and I do. STATE FARM no inquiry they take of me. I have assured two vehicles with best price and full coverage guys. Thanks Chase Carrillo… Erik Slaughter…"
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Christy Chaffin

July 11, 2025

5  out of  5
rating by Christy Chaffin
"This branch has the nicest people I have ever delt with. Very friendly,. Understanding and helpful. Michelle Allison did all she could to help me get the insurance I needed. Michelle is great."
We responded:
"Thanks so much Christy! I agree Michelle is awesome. We certainly appreciate the kind words. It means a lot! Rob"
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Alex K

July 9, 2025

1  out of  5
rating by Alex K
"no yall can’t transfer between agents in the same company for a insurance claim"
We responded:
"HEY ALEX. YOU ARE NOT MY CUSTOMER, NOR WAS MY CUSTOMER EVEN INVOLVED IN A WRECK WITH YOU. MY OFFICE LOOKED UP THE OTHER AGENT'S OFFICE AND GAVE YOU THEIR PHONE CONTACT. WE ARE ALL INDEPENDENT OF EACH OTHER AND DO NOT HAVE ACCESS TO EACH OTHER'S RECORDS. WE ACTUALLY WENT ABOVE & BEYOND TO LOOK UP THE INFORMATION AND DIRECT YOU TO THE CORRECT AGENT FOR ASSISTANCE."
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Suzanne Curry

July 8, 2025

5  out of  5
rating by Suzanne Curry
"I had such a good experience switching over my auto insurance with Sonya! She made things super easy for this process and saved us lots of $. I highly recommend using them for your insurance needs."
We responded:
"Thanks Suzanne. We are so glad to have you!! I appreciate you mentioning Sonya. She does a great job for us and has for years."
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Mandi Patton

July 8, 2025

5  out of  5
rating by Mandi Patton
"Gena is amazing. I was needing help with fixing my account. She was so helpful and as we processed things Gena did a wonderful job at keeping me in the loop. It took some time to work through things and Gena didn't forget about me or give up on me. I really appreciated all her help."
We responded:
"Thank you so much, Mandi. We appreciate your kind words about Gena! She does an excellent job for our customers. We appreciate you letting us handle your insurance!"
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Tina Angle

June 19, 2025

5  out of  5
rating by Tina Angle
"Wendy Grimes is the absolute best! I have never had better customer service anywhere else. I can email her and I have answers in a matter of minutes. She handles all of our insurance needs and your are missing out if you don't let her handle yours!"
We responded:
"Thank you, Tina. I appreciate your kind words about Wendy! She is awesome and does a fantastic job. We are grateful you allow us to help with your insurance!"
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Alec Calvert

June 11, 2025

5  out of  5
rating by Alec Calvert
"Michelle Allison is simply the BEST!!! We recently had a situation where my daughter was in a wreck that was not her fault and her car was deemed to be totalled. The process was dragging along at the corporate office......... Everytime I called Michelle, she mad me feel like my situation was her top priority! When she said she would gather information and call me back.......SHE CALLED ME BACK!!! Everyone at Rob Gwynne's office is awesome and always answers the phone and do what they say they are going to do! As a business owner myself and understanding how hard it is to develop a solid team........ The TEAM at Rob Gwynne State Farms is Top Notch!!! Thank You Michelle for ALL YOUR HELP LATELY!!!! Alec Calvert"
We responded:
"Wow...thanks so much for the very kind words about Michelle and our office. Michelle does a great job for our customers. We are so thankful to have as a customer and are grateful for your feedback! Thank you!!!"
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DarkMoonFlame

May 29, 2025

5  out of  5
rating by DarkMoonFlame
"Michelle Allison was very helpful and patient, she attended to everything i needed and left me with no confusion on my situation. She was calm, kind, and very sweet. She made my day a whole lot easier, and happier :)"
We responded:
"Thank you so much for the kind words about Michelle! We appreciate you taking the time to recognize her. Grateful you allow us to handle your insurance!"
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Gena

May 27, 2025

5  out of  5
rating by Gena
"Kayla did an amazing job helping me. After a month of quoting various cars and different options, she found me a plan I can fit in my budget. State Farm was actually 500$ cheaper than Progressive. I can’t give Kayla enough praises, she was so patient with me and helped guide me through the process holding my hand every step of the way."
We responded:
"Gena- thank you so much for recognizing Kayla. We are glad to have you as a customer and thankful we were able to save you so much money! We appreciate you!"
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Trent Anderson

May 15, 2025

5  out of  5
rating by Trent Anderson
"Needed to make some policy changes over the phone and Gena helped make the process extremely fast and easy!"
We responded:
"Thank you, Trent. Appreciate you recognizing Gena! "
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Simon Santiago

May 14, 2025

5  out of  5
rating by Simon Santiago
"Great customer service !"
We responded:
"Thank you for the 5 star review!!"
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Kevin Kelly

May 14, 2025

5  out of  5
rating by Kevin Kelly
"Very helpful and professional!"
We responded:
"Thank you, Kevin. We appreciate you being with us for such a long time!"
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Greg H

May 12, 2025

5  out of  5
rating by Greg H
"We had an issue with our bill due to moving. Gena was very responsive with excellent follow through. I never had to call her for updates. This is just one of many reasons we use an insurance carrier with local real people we can call on when needed."
We responded:
"Thank you, Greg. Gena does a great job helping our customers, and we appreciate you recognizing her. Thank you so much for allowing us to handle your insurance!!"
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Brett Baird

May 10, 2025

5  out of  5
rating by Brett Baird
"I had the pleasure of working with Sonya Bowers and she was so unbelievably pleasant and easy to work with and saved me a ton of money on my auto insurance while also helping me start a policy for something else. Give this woman a raise!! Thank you so much! Wonderful experience!"
We responded:
"Thank you, Brett. Great to have you with us! And think you for the kind words about Sonya. We really appreciate it!"
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Richard McClure

May 8, 2025

5  out of  5
rating by Richard McClure
"Kellie Kamer was great, she made it very easy for me Thanks"
We responded:
"Good to have you as a customer, Richard!"
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GreyWolf2020

May 8, 2025

5  out of  5
rating by GreyWolf2020
"Rob Gwynne's team has always been 5 star rated. I would not want to go anywhere else, and I highly recommend them. Thank you Gena for all you do!"
We responded:
"Thanks so much. We appreciate you!"
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Elaina Isabell

May 7, 2025

5  out of  5
rating by Elaina Isabell
"Gena is absolutely phenomenal and so helpful every time I speak to her. My husband has been with State Farm for years and I come alongside three years ago and have been so impressed. Highly recommend for all insurance needs."
We responded:
"Thank you so much, Elaina. We appreciate you recognizing Gena and our office! Grateful to have you guys!"
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Noemi Cruz

April 29, 2025

5  out of  5
rating by Noemi Cruz
"They are very kind people and they always help you, thanks Gena"
We responded:
"Thank you, Noemi. We are grateful to have you as a customer! Thanks!"